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Flexible shipping options

Free ground shipping on gear purchases of $49 or more, or get free shipping on any order to a Trek retailer for Click & Collect. All bike purchases must ship to a Trek retailer, some of which offer home delivery.

Unconditional Bontrager Guarantee

If for any reason you're not satisfied with your Bontrager gear, we'll take it back. Either ship it back to us or return to your Trek retailer within 30 days of purchase.

Satisfaction. Guaranteed. We understand the importance of the right product and the right fit. Returns will be accepted within 30 days of purchase. To qualify for a full refund the item(s) must be in new, unused condition with original packaging. Proof of purchase is required. Credits will be applied to the credit card used in the original transaction. Bicycles must be returned to the Trek retail location that assembled it. For a detailed explanation of our returns policy and procedure, please click here.
We’re here for you. To speak with a representative from our customer service team, call 02-253-3384 . We’re here Monday through Friday 8am – 6pm , or reach us through live chat Monday through Friday 8 am to 8 pm and Saturday and Sunday 10 am to 4 pm (CST).


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